Frequently Asked Questions
Gear & Preparation
Each day, please send your child with appropriate swimwear, a towel, reusable water bottle, and any medical necessities (inhalers, EpiPens, diabetic supplies, etc.). We strongly recommend labeling every personal item with your child's name so things don't get mixed up or lost. A change of clothes and waterproof sunscreen (SPF 30+) are also good ideas. If your child has any allergies or medical restrictions, please send them with personal food and drink items. Include any necessary information in the registration form.
The camp provides life jackets, waters and sports drinks, lunch, and all wakesurf equipment (boards, etc.). Your child only needs to bring personal items like a towel and water bottle.
Yes. We supply all necessary equipment, but campers are welcome to use their own boards or other gear if they prefer. Just make sure everything is clearly labeled with your child’s name.
Arrival & Departure
Drop-off window is 8:45-9:00 AM at Walsh Boat Landing on Lake Austin. Pick-up window is 3:00-3:30 PM at the same location. Please arrive on time and ensure only authorized individuals (listed in your registration) pick up your child. Early drop-off or late pick-up may incur additional fees.
All sessions meet at Walsh Boat Landing. Detailed directions and a map will be sent via email after registration. Our staff will be there to greet campers during the drop-off window.
Weather Policies
Safety is our top priority. If dangerous weather or water conditions are forecast, we will cancel the session and notify you as early as possible. You will then have the option to make up the missed day in an available session within the same season (space permitting). Please contact [email protected] for further instructions.
Light rain generally does not cancel sessions. However, we cancel for thunderstorms, high winds, dangerous water conditions, or any weather that poses a safety risk. We monitor conditions closely and will notify you if a session is canceled.
Cancellation & Refunds
Refund & Cancellation Policy
Cancellation & Refunds
- Full refund: Available if canceled 30+ days before the session start date
- No refund: Cancellations made within 30 days of the session start date are non-refundable
Weather Cancellations
Sessions may be canceled due to dangerous weather or water conditions. In the event of a weather-related cancellation:
- You may reschedule to an available session within the same season (space permitting)
Safety is our top priority. We monitor weather conditions closely and will notify you as early as possible if a session needs to be canceled.
Rescheduling
Rescheduling requests must be made at least 7 days before your scheduled session start date. Rescheduling is subject to availability and may incur a rescheduling fee if requested within 7-14 days of the session start date. Rescheduling due to weather conditions is exempt from any fees.
Note: All refund and rescheduling requests must be submitted in writing to [email protected]. Refunds are only valid if cancellation is requested 30+ days from camp session start date. Refunds will be processed within 5-10 business days to the original payment method.
Age Groups & Skill Levels
Our camp serves children ages 6-15. We welcome all skill levels from complete beginners to advanced riders. Our instructors adapt instruction to each child's ability and comfort level.
Yes, all participants must be able to swim. We assess swimming ability during registration and provide support as needed. Life jackets are required and provided for all participants regardless of swimming ability.
No problem! Our camp is designed for all skill levels. Many of our campers are complete beginners. Our experienced instructors provide personalized instruction and progress at each child's pace. We focus on safety, confidence-building, and fun!
Safety Protocols
Our instructors are USA Water Ski & Wake Sports certified, and CPR/First Aid certified. They bring lifelong learning experience both in the ocean and on Lake Austin. They know the water, conditions, and how to keep campers safe while having fun.
Safety is our top priority. All instructors are certified and trained in water safety and first aid. We maintain excellent student-to-instructor ratios, require life jackets for all participants, use safety equipment, and follow comprehensive safety protocols. All equipment is inspected regularly, and we monitor weather and water conditions closely.
We aim for two instructors on the boat at all camp sessions, with a 3:1 student-instructor-ratio. Small group sizes ensure personalized attention and safety. This allows us to provide individualized coaching and closely monitor each camper.
All instructors are trained in first aid and CPR. We have emergency action plans in place and maintain communication with local emergency services. Emergency contacts provided during registration will be contacted immediately if needed. All medical information you provide helps us respond appropriately.
General
Camp sessions run Monday through Thursday from 9:00 AM to 3:00 PM. Drop-off is 8:45-9:00 AM and pick-up is 3:00-3:30 PM.
You can reach us by email at [email protected] or by phone at 512-599-0972. We typically respond within 24 hours during business days.
Please notify our staff of any allergies (food, environmental, or otherwise) in the registration form. We'll do our best to accommodate when possible. The more we know, the safer and more comfortable we can make your child's experience.
Still have questions?
We're here to help! Reach out to us with any questions or concerns.
Email: [email protected]
Phone: 512-599-0972